Svip5 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member") and svip5 ("Platform"). This document governs all aspects of your use of the website, mobile application, and services provided by svip5. By accessing or using the svip5 platform in any way, you acknowledge that you have read, understood, and agreed to be bound by all provisions contained herein.

These Terms should be read together with the svip5 Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement between you and the platform. In the event of any conflict between those documents, these Terms and Conditions shall prevail unless otherwise stated in writing by svip5.

2Member Eligibility

To be eligible to register and use svip5 services, you must meet all of the following requirements:

• Be at least 18 years old at the date of registration.
• Register under your own name with true and accurate personal information.
• Not be on an active self-exclusion list on any gambling platform.
• Not acting as a representative or agent on behalf of any third party in any dealings on the svip5 platform.
• Not previously banned or prohibited from using svip5 services.

Svip5 reserves the right to request proof of age and identity at any time. Users found to not meet these eligibility requirements will have their accounts closed and any remaining balance returned upon completion of the investigation, subject to full KYC compliance.

3Account Registration

Each user is only permitted to hold one (1) active account at svip5. Multiple account registrations, whether using different information or different devices or IP addresses, are strictly prohibited and will result in the closure of all associated accounts.

During registration, you are required to provide accurate information including your full name, mobile number, email address, and date of birth. This information is used for identity verification, transaction processing, and account-related communications. svip5 will conduct a Know Your Customer (KYC) process, which may require you to submit identification documents before your first withdrawal is approved.

Svip5 reserves the right to decline any registration application without providing a reason. The decision of svip5 in this matter is final.

4Deposit

Svip5 accepts deposits via a range of approved payment methods including FPX (online banking), Touch 'n Go eWallet, GrabPay, MAE, and Boost. All deposits must be made in Malaysian Ringgit (MYR) and must use a payment method registered in the member's own name.

• The minimum deposit amount is MYR 30 per transaction.
• Deposits are processed automatically in under 30 seconds upon payment confirmation.
• Svip5 does not charge any processing fees on deposits.
• Deposits that fail to process will be returned to the original source within 1–3 business days.
• Svip5 reserves the right to set daily or monthly deposit limits in accordance with compliance requirements.

Any deposit suspected of originating from unlawful sources or linked to illegal activity will be blocked and reported to the relevant authorities. svip5 fully complies with all applicable anti-money laundering (AML) regulations.

5Withdrawal

Winnings can be withdrawn using the same payment method used for your deposit. All withdrawals are processed within 15 minutes to one hour once the request is approved, subject to full KYC verification and compliance with the relevant wagering requirements.

• The minimum withdrawal amount is MYR 50 per transaction.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Svip5 reserves the right to request additional documents for verification purposes on large withdrawal amounts.
• Withdrawals will only be processed to the payment method registered under the member's own name.
• Active bonuses that have not met the rollover requirements cannot be withdrawn.

6Bonuses and Promotions

Svip5 offers a variety of bonuses and promotions for new and existing members. Each bonus is subject to specific terms and conditions stated alongside the respective offer. The following are general rules that apply to all svip5 bonuses:

• Every bonus has a wagering (rollover) requirement that must be met before a withdrawal can be made.
• The welcome bonus may only be claimed one time only by each new member.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Using more than one account to claim the same bonus will result in bonus cancellation and account closure.
• Svip5 reserves the right to modify or cancel any bonus or promotion at any time.
• Members suspected of abusing the bonus system will forfeit all related bonuses and wins.

The specific rollover requirements for each bonus will be clearly stated on the relevant promotions page. Please read those terms carefully before claiming any bonus.

7Game Rules

All games offered at svip5 operate using a certified Random Number Generator (RNG) or feature real live dealers for Live Casino games. The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical failure.

• Confirmed wagers cannot be cancelled except in cases of verified technical error by svip5.
• In the event of a disconnection during a live casino game, the game outcome will be determined based on svip5's server records.
• The use of automation software, bots, or any unauthorised assistance tools is strictly prohibited.
• Svip5 reserves the right to void bets and refund the original stake in the event of a significant technical error.
• Any winnings resulting from a system error or technical failure will not be honoured.

For Sports Betting, the odds displayed at the time a bet is placed are the odds that will apply. For in-play betting, odds may change until the bet is fully confirmed by the svip5 system.

8Member Conduct

Svip5 members are required to conduct themselves in a respectful and responsible manner while using the platform, particularly when interacting in live casino games with dealers or other members. The following behaviour is strictly prohibited:

• Language containing racial elements, discrimination, threats, or harassment directed at any individual.
• Attempting to hack, disrupt, or compromise the systems and infrastructure of svip5.
• Sharing your login credentials with others or allowing another person to use your account.
• Spreading false or misleading information about svip5 to other members.
• Engaging in any form of fraud or unauthorised collusion to gain an unfair advantage.

Svip5 reserves the right to take immediate action, including warnings, temporary suspension, or permanent account closure, against members who violate this code of conduct.

9Account Closure and Suspension

Svip5 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any provision under these Terms and Conditions.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Suspected involvement in fraudulent activity or money laundering.
• Self-exclusion request submitted by the member through the Responsible Gaming programme.
• Decisions by relevant authorities or legal directives.

Members may also close their own account at any time by contacting the svip5 support team via Live Chat. Any valid balance in the account will be returned upon completion of the review process, subject to no pending bonus claims or outstanding investigations.

10Liability Limit

Svip5 shall not be liable for any indirect, incidental, or consequential losses suffered by members arising from the use of or inability to use the platform, unless such losses were directly caused by svip5's gross negligence.

Svip5's maximum total liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days preceding the relevant claim. svip5 makes no guarantee that the platform will remain accessible without interruption, free from errors, or fully secure from cyber threats, though we continuously strive to ensure this.

11Intellectual Property

All content, designs, logos, trademarks, software, and other materials on the svip5 platform are the exclusive property of svip5 or our licensed partners. You are not permitted to copy, distribute, modify, or use any such content without prior written consent from svip5.

Members are granted a limited, non-exclusive and non-transferable licence to access and use the svip5 platform for personal and non-commercial purposes only. This licence may be terminated at any time should you breach any provision of these Terms and Conditions.

12Privacy and Data Protection

Svip5 cares about the privacy and security of your personal data. All information collected during registration and use of the platform is processed in accordance with the svip5 Privacy Policy, available on the relevant page. In summary:

• Your personal data is encrypted using 256-bit SSL encryption during transmission.
• Svip5 does not sell or rent your personal data to third parties for marketing purposes.
• Your data may be shared with trusted third-party service providers solely for platform operational purposes.
• You have the right to request access to the personal data we hold about you.
• Data will be retained for as long as necessary to fulfil legal and operational requirements.

13Responsible Gaming

Svip5 is fully committed to responsible gaming practices. We provide a range of self-control tools that members can use to ensure their entertainment activities remain within healthy and manageable limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from within your account settings.
• Loss Limit: Set the maximum loss amount you are willing to bear within a given period.
• Play Time Limit: Limit your gaming session time to avoid excessive use.
• Temporary Pause: Take a break from the platform for 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from the platform entirely for an extended period.

If you or someone you know needs assistance with gaming habits, please contact the svip5 support team via 24/7 Live Chat or visit the Responsible Gaming page for more comprehensive information and support resources.

14Terms Amendment and Applicable Law

Svip5 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. Members will be notified of significant changes via email or in-platform notifications. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through negotiation between both parties. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with procedures established by svip5.

These Terms and Conditions were last updated on 1 January 2026. Any enquiries regarding this document may be directed to the svip5 support team via Live Chat.